Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

We use Kxpress Logistics and GIG Logistics for interstate shipping. For shipping within Abuja, we use various local logistics companies

Do You Ship Internationally?

Not yet. However, we are working on our international delivery.

How Long Will It Take To Get My Package?

For orders that are placed before 4pm within Abuja, you'll get your order the same day, while for orders placed after 4pm, you'll get it the next day.For orders going outside Abuja, you'll get your package within 1 - 5 working days depending on your location.

PAYMENT

What Payment Methods Are Accepted?

We accept Debit/Credit Card payments and Bank Deposit/Electronic transfer

Is paying online on Supplement Mall safe?

Yes buying online on our website is safe. We use a trusted and secure third party payment processor to process all online payments.

Order & Returns

How do I place an Order?

Click on the product you are interested in buying. Then add the product to your cart by clicking the ADD TO CART button or by click BUY NOW. The product is added to your cart. Then click on the cart icon at the top right corner of our website/app to reveal a dropdown. In the dropdown, click on CHECKOUT. On the checkout page, fill in your contact details. Select your preferred payment method. Click the checkbox to AGREE with our terms and conditions and then click on PLACE ORDER. Then make payment for your order through your preferred payment method.

How Can I Cancel Or Change My Order?

In your account dashboard, click on ORDERS. Then select the order you want to cancle and click on CANCEL.

Do I need an account to place an order?

No, you do not need an account to place orders on Supplement Mall. However, having an account makes it easier for you to manage your others and to help us serve you better.

How Do I Track My Order?

In your dashboard, click on ORDERS and then select the order you want to track. Click the provided tracking link and you'll be redirected to the tracking page for your order

How Can I Return a Product?

Yes you can return purchased items within 14 days of purchase as long as the items have not been tampered with
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